FAQ eLearning

1. I’m having problems registering for eLearning. What may be the cause?

Registration problems are typically caused by one of the following:
– Look for small red asterisks that indicate incomplete information. Please double check that you have completed all fields of the registration form.
– Using an iPad? PADI eLearning relies on the use of Adobe Flash, which is not compatible with the iPad or other Apple iOS devices (iPods and iPhones). PADI Open Water Diver TouchTM, is tablet-based – ask your PADI Instructor about this option designed specifically for iPads and Android tablets.
– Using Internet Explorer? The PADI eLearning system is not compatible with the 64-bit version of Microsoft’s Internet Explorer browser. If you are using the 64-bit version (versus the 32-bit version) of Explorer, please update your browser or download an alternate browser – Firefox or Chrome.
– Got a Firewall? Corporate proxy or company firewalls will also cause difficulties. The solution is to register from your home computer.
In some cases, you’ll need to close your browser completely – exit and close the browser as opposed to only closing the tab or window – and try again. Restart your browser and go to PADI eLearning to complete the registration process.

2. What do I do if I can’t remember my eLearning username or password?

Your eLearning username is the email address used during registration. If you have already tried your primary email, try any alternate email addresses you use.
Your password information will be sent to the email address associated with the account by clicking the Forgot Password link on the eLearning sign-in screen.

3. Where can I locate my PADI eRecord?

Sign in to PADI eLearning. To obtain your eRecord at any time, visit the Training Menu and click the eRecord link that appears below the course name.

4. Why can’t I view videos, slides, and/or quizzes?

This problem is typically caused by one of the following:
– The pop-up blocker on your computer has not been disabled. Many of the features of PADI eLearning programs are pop-ups, so if your computer is blocking pop-ups it won’t let you see them. You must disable your pop-up blocker.
– Security features are set too high (especially on Microsoft Vista), which interferes with many PADI eLearning features
– Using an Apple device? PADI eLearning relies on the use of Adobe Flash, which is not compatible with the iPad or Apple’s default browser, Safari (without specific plug ins). If you use an Apple desktop or laptop computer, PADI eLearning is compatible with both Chrome and Firefox for Mac. Please turn off Safari when starting your computer as it is likely the default browser and will interfere with the eLearning system functionality. If you’re using an iPad, PADI Open Water Diver TouchTM, is tablet-based – ask your PADI Instructor about this option that is designed specifically for iPad and Android tablets.
– Using Internet Explorer? The PADI eLearning system is not compatible with the 64-bit version of Microsoft’s Internet Explorer browser. If you are using the 64-bit version (versus the 32-bit version) of Explorer, please update your browser or download an alternate browser – Firefox or Chrome.- Got a Firewall? Corporate proxy or company firewalls will also cause difficulties. The solution is to register from your home computer.- Browser glitch. If your browser locks up, you need to close out of it (not just the tab) and restart the browser. Be sure to refresh the page before you start again and refresh again before you reach the question or slide you had a problem on. By refreshing the page, you clear out the cache.

5. My PADI eLearning program indicates it is “expired” and will not let me continue. What does this mean?

PADI eLearning programs are valid for 12 months from the time you first log on. Prior to the end of this 12-month period, you’re reminded via email at 90 days and again at 60 days before the expiration date. Before you let your PADI eLearning program expire, contact us for completing your training.

6. Does PADI eLearning work on Apple iOS devices?

No. PADI eLearning currently relies on the use of Adobe Flash, which is not compatible with the Apple iOS devices (iPads, iPods and iPhones). The PADI eLearning system is compatible with most updated browsers for Windows and Mac computers. If you’re using an iPad, PADI Open Water Diver TouchTM, is tablet-based – ask your PADI Instructor about this option designed specifically for iPads and Android tablets.

7. Firefox is prompting me that my ‘Adobe Flash’ plugin needs updating

Visit www.adobe.com, download and install the current version of the Flash plugin.
For activating the plugin, follow the directions on Mozilla.org (Firefox’s website)

Still have questions?

Contact us: info@sporadesdiving.gr

Read more on the PADI eLearning FAQ webpage.

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